Q: What is Toppa, and what do you do?
A: Toppa is REVAMP's brother brand, specialising in transforming old, worn-out male wigs, toppers and hair systems into like-new pieces. We use professional techniques to refresh, restore, and customise wigs, providing a cost-effective alternative to buying new ones.
Q: How does the Toppa process work?
A: Simply book a Toppa service and send your old wig to the postal address in your confirmation email. We will assess its condition, perform the necessary restoration and customisation, and return it to you within 3 to 10 working days, depending on the service required (10 working days for wig colouring and lace ventilation/repair).
Q: Where are you located?
A: We are based in Brixton, South West London
Q: What types of wigs can Toppa restore?
A: We can restore all wigs, toppers and hair systems including synthetic and human hair wigs. Whether your wig needs basic cleaning or more extensive restoration, we can handle it.
Q: How much does it cost?
A: The cost varies based on the wig’s condition and the type of restoration needed. Visit our Booking page for detailed pricing.
Q: Can I customise my wig during the restoration process?
A: Yes, we offer customisation options. You can request changes in style, and your wig revamper will work to make your vision a reality.
Q: How long does it take to receive my restored wig?
A: The standard turnaround time is between 3 to 10 working days, depending on the complexity of the restoration (10 working days for wig colouring and lace ventilation/repair).
Q: Do you offer a drop-off and collection service?
A: No, but we aim to introduce a drop-off and collection service in the future.
Q: What if I’m not satisfied with the results?
A: We strive for complete customer satisfaction. If you’re not happy with the result, contact us within 7 days of receiving your wig. Please review our shipping and refund policy here.
Q: Is my wig insured during the restoration process?
A: Yes, we provide insurance coverage for your wig while it is in our care, covering potential loss or damage. You can rest assured that your wig is safe with us.
Q: How do I track the status of my wig during the restoration process?
A: Once your wig is received, you’ll receive email updates at key stages of the restoration process until it is shipped back to you.
Q: How do I prepare my wig for sending to Toppa?
A: Pack your wig securely in a box or padded envelope. Include a note with your booking reference number to avoid delays with processing your parcel when it arrives.
Q: Can I use Toppa if I live outside the United Kingdom?
A: Currently, we offer our services within the United Kingdom, but we are working on expanding internationally. Stay tuned for updates on our website.
Q: Are there any wigs that Toppa cannot restore?
A: While we can handle most wigs, severely damaged wigs may be beyond repair. In such cases, we will inform you and provide recommendations.
